FREQUENTLY ASKED QUESTIONS ON MYANGEL24™

What is the MyAngel24™?

MyAngel24™ is an online diagnostic and remote assistance system included in the MyKratos™ software. Thanks to MyAngel24™, the chamber is always connected to the Angelantoni server via mobile network connections. Angelantoni's server will continuously record all the equipment's functioning parameters. MyAngel24™ makes it possible to:

• acquire the data coming from the chambers, record them and make them available when requested for subsequent analysis.
• allow the ACS service staff to operate remotely on the basic configuration elements of the chambers (adjustments, PID parameters, updates, checks etc.)
• enable the customer and the ACS service station to control the recordings and their graphic display.

What types of information and alarms do I receive in real time with MyAngel24™?

The information collected by MyAngel24™ includes all the parameters and measurements necessary to verify the proper progress of the test as well as the chambers state of health. On the user side, any alarms are sent directly by the chambers device. On the service side, MyAngel24™ receives and records all the communications coming form the chamber.

What kinds of actions can service take via MyAngel24™?

It can verify the nature of the problem, identify it and attempt to solve it by remote control, thus without the need for on-site intervention and with significant savings in time and costs. In the event of particularly complex or hardware problems, it can initiate the procedure for on-site intervention on the customers premises with the advantage of being able to plan ahead of time the operations to be carried out, since MyAngel24™ makes it possible to determine the nature of the problem beforehand and obtain the necessary spare parts before intervening.

Are the remote control and MyAngel24™ secure?

Yes. Via the connection provided by the MyAngel24™ systems it is possible to access the chambers via a private virtual network (VPN) that guarantees maximum protection and security. By way of example, the MyAngel24™ connection has the same level of protection as a home banking connection.

If necessary for company policy reasons, can I disable MyAngel24™? If so, how?

Yes. It can be enabled or disabled simply and quickly through a special section in the MyKratos™ software.

What are the benefits of MyAngel24™?

The benefits of MyAngel24™ are:

• It contributes decisively to the understanding of problems thanks to the continuous interaction between the operator and the machine.
• It makes it possible to identify the defective component through an examination of the recorded data and by tests conducted remotely.
• It guarantees the certainty of the solution of the technical problem in a single intervention because the technician already knows what the defective component is and has its replacement.
• It contributes substantially to a reduction of machine shutdown times.
• It makes it possible to avoid moving technicians just for troubleshooting problems.
• It guarantees the solution of all problems regarding test management and the proper set up of the cycle to be carried out.
• It permits optimization of the PID adjustment parameters for temperature and relative humidity on the basis of the test and internal loading of the test compartment and the chambers technical specifications.
• It permits an optimization of the preventative maintenance on the basis of the actual functioning of the components of the cooling and electric systems, thus avoiding costly machine shutdowns subject to agreement with the customer.
• It permits making changes to the PLC programs to optimize the functioning of the equipment on the basis of specific needs.
• It is possible to upgrade the control system and make updates without on-site intervention.
• It contributes to avoiding on-site technical servicing in 50% of cases.
• It makes it possible to perform technical servicing before machine shutdown takes place in 80% of cases.

What parameters are remote-controlled via MyAngel24™?

The remote-controlled parameters are:

• Temperature and humidity measured in the test chamber
• Temperature set-point and relative humidity
• Compressor discharge and suction pressure
• Compressor body temperature
• All alarms
• PID adjustment parameters
• Digital and analogue inputs
• Condenser water/air inlet and outlet temperature

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